BUSINESS PROCESS IMPROVEMENT BY A CERTIFIED EXPERT

Are your business processes inefficient, dysfunctional or unclear?

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Increase Efficiency, Reduce Complexity, & Scale Confidently.

Hello and thank you for taking the time to read more about how I can help your business.
I'm Stavros Angelidis and I'm based in Cyprus. I specialise in Business Process Improvement helping ambitious companies overcome operational challenges and build clear, efficient systems.
Backed by 20 years of experience and professional certifications in Business Process Improvement and Lean Management, I help you improve unclear and inefficient processes which are the root-cause behind your operational problems:
Problems such as:

  • Rework, bottlenecks, wasted resources, errors, high operational costs.

  • Missed deadlines, delayed client deliverables, declining customer satisfaction.

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    Stagnant growth, inability to scale, productivity issues, and inconsistent quality of deliverables.

  • Low employee morale and dysfunctional teams due to frustrating workflows or unclear roles.

and of course... increased workload because of manual work associated with underutilized technology investments and software systems not 'speaking' to each other.

Contact me to help you streamline your processes

How much are inefficient processes costing your business?

20-30% of Revenue

That’s right. According to IDC Research, almost a third of your business’ total revenue can be lost because of inefficient practices and processes.

...and it's not only about the financial cost

Bad Reputation

Not meeting client expectations, delaying their deliverables creates frustration for them and they speak about their bad experience with you.

Inability to Scale

Scaling comes with increased workload. If your current processes do not handle even existing workload, how do you expect to scale?

Lost Talent

People don't like to work in environments full of complexity, chaos and dysfunctional teams. Your best people might look for other options.

How I improved and streamlined over 50 business processes the last two years

A straightforward 4-step procedure

1

Analyze & Understand:

I begin by gaining a deep understanding of your current operational challenges, business goals, and customer expectations. This holistic analysis ensures all solutions are aligned with your strategic vision.

2

Map & Identify:

I conduct a professional, step-by-step analysis and mapping of your existing (AS-IS) processes. This visualizes precisely how your business truly functions, allowing us to identify bottlenecks, waste, and areas of friction and dysfunctionality. I can also help establish new processes from scratch if needed.

3

Design & Re-engineer:

Based on our analysis, I re-engineer your processes and design a new, optimised operational framework. This "To-Be" model is structured for improved efficiency, enhanced productivity, and seamless team coordination.

4

Implement & Manage Change:

Strategic implementation is crucial. I develop and guide a comprehensive change management plan, ensuring your team smoothly adapts to the new optimised processes and operations based on best practices.

  • Team engagement

    Throughout the whole process I collaborate with your team and talk to all subject matter experts to gather the right information, making them at the same time ambassadors to change rather than points of resistance. 

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    Software, Automation & AI

    I identify if your existing software are underutilized and also advice if possible through the automation or AI your processes can be streamlined even more, saving you additional operational costs, resources and time (subject to your decision for implementation).

Clear Deliverables & Benefits

    Comprehensive view of operational workflows across departments.
    Pinpoint inefficiencies, bottlenecks, or redundant tasks.
    Identify where time and resources may be wasted.
    Visualize the current state of operations and identify key touchpoints.
    Identify areas where manual processes can be streamlined.
    Rank inefficiencies based on their impact and ease of implementation.
    Identify the gap between operations, your goals and strategy.
    Identify where communication can be improved.
    Identify underutilized software and possibilities for automation & AI. 

Process Improvement Real Cases

Here are a few of my process improvement cases across different industries which led to significant increase in business performance.

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82% reduction in manual work in order processing

Client: Growing beverage distributor facing order fulfillment chaos—manual tasks, rework, and system silos (CRM, basic inventory, accounting).
Our Approach: Process redesign to seamlessly connect customer, inventory, accounting, and shipping systems. This integration created a smooth order flow, automating 14 out of 17 steps.
Impact: 82% reduction in manual workload, slashed errors, and significantly boosted operational efficiency & scalability. 

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Reduced process complexity for Procurement

Client: Growing alcoholic beverage distributor facing order fulfillment chaos—manual tasks, rework, and system silos (CRM, basic inventory, accounting).
Our Approach: Process redesign to seamlessly connect customer, inventory, accounting, and shipping systems. This integration created a smooth order flow, automating 14 out of 17 steps.
Impact: 82% reduction in manual workload, slashed errors, and significantly boosted operational efficiency & scalability. 

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Improving employee onboarding by 15 days

Client: Rapidly growing tech company onboarding suffered from fragmented departmental efforts, inconsistent new hire experiences, and potential delays in setup.
Our Approach: Designed a comprehensive process defining clear roles for HR, IT, Manager, Team. Structured sequential steps from initiation to full integration, including critical checks, provisioning, training, and feedback loops.
Impact: Streamlined cross-functional coordination, significantly reduced onboarding time by 15 days, ensured consistent new hire experience, and accelerated productivity, leading to faster team integration.

My process improvement methodology is highly adaptable and delivers results across diverse business contexts. The true value lies in the rigorous analysis and strategic insights that inform every process design, extending far beyond mere diagramming.

Why work with me?

certified, quality, check, good

Certified Expert

Certified Expert in Business Process Improvement, Process Mapping and Lean Management.

Experience & Know how

20+ years managing processes. Worked as COO in complicated international projects.

No hourly hidden fees

I work with specific milestones and charge fixed costs so that you are never out of budget.

Clear Framework

You will know exactly every step, the deliverables and what we aim to achieve.

Hands-on Work

No ambiguity, no theory or traditional consulting service. This is real hands-on work with clear deliverables.

IT Know-how

Strong background in IT which allows me to understand technologies and their impact in processes.

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High Values & Principles

Ethos, professionalism, results are my values which I have as principles in my work too. 

Genuine Care

I care about my clients business like its my own business. I go above and beyond to help them.

Contact me today to discuss your existing process problems find out how I can help you. 

Please fill out the form or contact me in one of the methods below to arrange an online meeting and discuss . 

Thank you!

I will contact you in the next 24 hours.

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Experience | Professionalism | Results

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About us & Services


© Copyright 2025 Stavros Angelidis 

Experience | Professionalism | Results

Illustration


About us & Services


© Copyright 2025 Stavros Angelidis