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OPERATIONS DESIGN & BUSINESS PROCESS IMPROVEMENT
Resolving Your Operational Challenges & Driving Business Efficiency
With 20-30% of revenue often lost to inefficient processes (as per IDC Research), our Business Process Improvement services provide the expert solutions to transform your operations, enhance productivity, and secure a sustainable competitive edge.
Unclear and inefficient processes are the root-cause behind most of your day-to-day operational problems. Problem such as:
Missed deadlines, delayed client deliverables, declining customer satisfaction.
Low employee morale and dysfunctional teams due to frustrating workflows or unclear roles.
Rework, bottlenecks, wasted resources, errors, high operational costs.
Stagnant growth, inability to scale, productivity issues, and inconsistent quality of deliverables.
How can we help you optimize your operations for high efficiency
A straightforward 4-step process
Understand current challenges & business
Gain understanding of your current challenges, goals, strategy and customer expectations.
Process Mapping (AS-IS)
Professional analysis and mapping of your existing processes step-by-step to clearly visualize how your business functions and to identify bottlenecks, waste and friction. *We can also help structure processes from scratch if needed
Process Re-engineering
Re-engineer your processes and structure a clear optimized operational framework that improves efficiency, productivity and team coordination.
Implementation - Change Management
Implement a change management plan which includes guiding your team to adapt to new optimized processes and operations.
Clear Deliverables & Benefits
Process Improvement Cases
Here are a few of our process improvement cases which led to significant increase in business performance.
82% reduction in manual work in order processing
Client: Growing alcoholic beverage distributor facing order fulfillment chaos—manual tasks, rework, and system silos (CRM, basic inventory, accounting).
Our Approach: Process redesign to seamlessly connect customer, inventory, accounting, and shipping systems. This integration created a smooth order flow, automating 14 out of 17 steps.
Impact: 82% reduction in manual workload, slashed errors, and significantly boosted operational efficiency & scalability.Reduced process complexity for Procurement
Client: Construction company faced procurement chaos: unclear roles, approval mix-ups, two redundant subprocesses, and high project variation.
Our Approach: Analyzed inefficiencies, optimized a 3-phase process map and built a new procurement framework. Clarified roles/responsibilities, improved supplier selection process.
Impact: Eliminated two unnecessary subprocesses, significantly reduced process variation, and established a clear, efficient workflow, enhancing operational effectiveness.Improving employee onboarding by 15 days
Client: Rapidly growing tech company onboarding suffered from fragmented departmental efforts, inconsistent new hire experiences, and potential delays in setup.
Our Approach: Designed a comprehensive process defining clear roles for HR, IT, Manager, Team. Structured sequential steps from initiation to full integration, including critical checks, provisioning, training, and feedback loops.
Impact: Streamlined cross-functional coordination, significantly reduced onboarding time by 15 days, ensured consistent new hire experience, and accelerated productivity, leading to faster team integration.
Why work with us?
Work with trusted experienced professionals that are backed by professional methodologies in process improvement
Certified Experts
Certified Experts in Business Process Improvement, Process Mapping, Lean Management, Six Sigma.
Experience & Know how
20+ years in process management. COO experience in complicated international projects.
Professional Analysis
Behind the process maps lie professional analysis skills and methodologies.
Clear Framework
You will know exactly every step, the deliverables and what we aim to achieve.
Hands-on Work
No ambiguity, no theory or traditional consulting service. This is real hands-on work with clear deliverables.
IT Know-how
Strong background in IT which allows us to understand technologies and their impact in processes.
High Values & Principles
Ethos, professionalism, and a commitment to results are the core principles that guide our work
Genuine Care
We care about our clients business like its our own business. We go above and beyond to help them.
Contact us to Consult with an Expert in Process Improvement & Operational Efficiency.
Take the first step towards transforming your operations and unlocking significant savings.
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Contact Stavros Angelidis